Refund Policy

Effective Date: 11 Nov 2024

At Think Done Digital, we strive to provide high-quality digital services tailored to your business needs. Your satisfaction is important to us. Please review our refund policy below for details on eligibility and conditions for refunds.

1. Eligibility for Refunds
Refunds may be granted in specific cases, such as:

• If the service provided does not align with the agreed-upon scope as outlined in the service contract.
• If technical issues arise that prevent service delivery, and the issue remains unresolved after multiple attempts to correct it.

2. Non-Refundable Services
Certain services are non-refundable, including but not limited to:

• Services already delivered and fully rendered as per the agreed-upon specifications.
• Customized services that involve extensive planning, strategy, or design, where significant resources have been allocated.
• Consultation fees, if applicable, are also non-refundable once the session or consultation has been conducted.

3. Refund Request Process
To request a refund, please contact us at info@thinkdonedigital.com within 7 days of receiving the service. Include your name, service details, and reason for the refund request. Our team will review your request, and we may ask for additional information if needed.

4. Refund Processing
If a refund is approved, the amount will be credited back to your original payment method within 7–14 business days. Refund processing times may vary depending on your payment provider.

5. Changes to the Refund Policy
Think Done Digital reserves the right to modify this refund policy as necessary. Changes will be posted on our website, and the effective date will be updated accordingly.

Contact Us
If you have questions about our refund policy, please reach out to us at info@thinkdonedigital.com. We’re here to assist you.